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Return and Shipping Policy

POST DATE ORDERS: Currently traveling and can not be home to collect your package? That is okay! We do offer to POST DATE your order. How to do this is EMAIL or DIRECT MESSAGE on Instagram with 

First and Last Name ,Order Number, and the date that you wish to have your package shipped out to you! Make sure to receive a confirmation email verifying that you are all set up for Post Dated Shipping.

LONDON GRACE FITTING ROOM: Are you unsure of your size and would like LONDON GRACE to send out a chance for you to try 2 different sizes? Yes, you have that option as well! If you want to set yourself up for LONDON GRACE fitting room just email customerservice@terramarie.com or Direct Message our Instagram @londongracecollection

 

RETURN POLICY:

All regular priced items may be returned within 20 days of purchase to the original form of payment. After 20 days, all item(s) are considered FINAL SALE. 

All items must have ALL tags attached, unworn, and odorless (free of perfumes)No pet hair.
All sale items, accessories, and bodysuits are FINALE SALE.

We have the right to refuse a return if it does not meet our return policy or if there is history of "wardrobing" items. 

After Piece has been inspected then you will receive a refund within 3-5 business days. This normally depends on your bank. No cash refunds.
Shipping Costs are Non-Refundable.

PREORDER ITEMS

All PREORDER items may be returned within 20 days the PREORDER. For Shipped PREORDERS: returns are eligible for a refund to original form of payment if items are returned within 20 days. 

 

 STORE CREDIT:


Store credit does not expire.
Store credit can be transfered to another person. Email customerservice@terramarie.com or direct message us on Instagram @londongracecollection


SHIPPING:

Free Shipping in the United States for Orders $100 or More.
From the date of your purchase, please allow for 1-2 business days to ship out. 

WE ARE NOT RESPONSIBLE FOR LOST or DAMAGED SHIPMENTS once they have been shipped and processed with USPS, UPS or any other Shipping provider London Grace Collection is no longer responsible for the item. As soon as your shipment is shipped off by us you will be notified by email and you have the option to track your package with ARRIVE.

All refunds and questions about refunds email customerservice@terramarie.com or direct message @londongracecollection on Instagram with your Order Number.

Please make sure to use your correct shipping address so your order can process correctly. If you do not use your correct shipping address please email customerservice@terramarie.com or Direct Message us on Instagram @londongracecollection

 

Did we answer your questions? If not questions and comments please email customerservice@terramarie.com or Direct Message on Instagram @londongracecollection